Spectrum Store Steinway Street (2024)

Phone number

(888)406-70...— show

Address

Metro:

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• Kumari D.

  January 8, 2023, 8:20 pm

  Very friendly staff, Christian specially helped with meand myfriends line transferred tospectrum! Very nice experience!

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  • Company's official reply

    January 8, 2023, 11:49 pm

    Thanks for taking the time toshare your experience withus! We’re glad tohear that weare providing aquality experience foryou. ^STS

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• Sheila C.

  November 19, 2022, 7:17 pm

  Good costumes service and faster service

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• Kim L.

  November 12, 2022, 11:33 pm

  Need more staffing

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  • Company's official reply

    November 13, 2022, 1:12 am

    We are sorry tohear wedidn’t meet your expectations and apologize for any poor experience. Ifyou need direct support, want toask aquestion orprovide additional feedback, please contact uson Facebook (facebook.com/spectrum), Twitter (https://twitter.com/Ask_Spectrum) orvisit our customer Community (https://community.spectrum.net).

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• Jaime S.

  November 10, 2022, 2:21 am

  Really bad costumer service would never come back tothis store again.. lazy people work here.. Cristian couldn’t help activating asimplesim.. hetold asto goto another store toget the problem solve

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  • Company's official reply

    November 10, 2022, 4:59 am

    We apologize for the poor experience and would like tolook into this issue further. Please contact uson Facebook (facebook.com/spectrum), Twitter (https://twitter.com/Ask_Spectrum) orvisit our customer Community (https://community.spectrum.net) sowe can collect some additional information from you and about your experience.

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• Ben W.

  October 30, 2022, 2:50 am

  terrible, unorganized, dystopic spectrum location. avoid ifpossible.

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  • Company's official reply

    October 30, 2022, 3:44 pm

    Thank you for taking the time toshare your experience and provide feedback, wewill forward your feedback tothe location. Ifyou need direct support, want toask aquestion orprovide additional feedback, please contact uson Facebook (facebook.com/spectrum), Twitter (https://twitter.com/Ask_Spectrum) orvisit our customer Community (https://community.spectrum.net).

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• Tamer A.

  October 9, 2022, 9:21 pm

  Good experience and they were helpful with very good customer service

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  • Company's official reply

    October 10, 2022, 11:22 pm

    Thanks for taking the time toshare your experience, and thanks for the excellent review!

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• Thanasi P.

  September 20, 2022, 11:33 pm

  Cristian tried toscam mein toopening anaccount with him when Iwas just there topick upmy Self Installation equipment. Heclaimed there was an“error message” onmy account and hewould have toset upa whole new order. Icalled customer service and they asked tospeak tohim and then the “error message” that was onmy account magically disappeared and hehanded over myequipment. Iwonder how many “new accounts” he's opened that were just people who's time hewas wasting.

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• Carlisle W.

  August 20, 2022, 2:39 am

  I went topick upa cablebox, ended upstanding and waiting for 45min and walked backout....workers are SLOW…

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• Constantine D.

  August 5, 2022, 3:24 am

  Angel, the Spectrum Mobile C/S Rep called meback inrecord time.., helped meresolve amultitude ofissues

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• Marissa G.

  July 15, 2022, 8:12 pm

  Wonderful fast customer service and they were even able tolower mybill thank you somuch

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• Seth G.

  July 8, 2022, 4:03 am

  This site isairways clean and quiet, which iappreciate. Onmy last visit, Iwas switching over myMobil phone service and they were very helpful. Wewere assisted byYaya who did agreatjob, working through every issue weencountered. Technology always acts uparoundme, and switching myphone line over was noexception. When weencountered aproblem she'd never seen before, she reached out totech support and worked with them until the issue was solved. Ittook awhile, but Iappreciated Yaya's persistence.… – show

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• NANCY M.

  July 7, 2022, 7:29 pm

  Return/exchanged módem and wire.Ms.Amy took care ofme within 5min. Iwas done. She was very informative and courteous.

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• Suleyman K.

  June 22, 2022, 9:36 pm

  Viviana she was very friendly helpful and professional.. Great service Thank you

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• Richard A.

  June 17, 2022, 11:55 pm

  Okay service.

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• Theresa W.

  May 21, 2022, 9:56 pm

  The staff tends toyour every needs

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• Marco G.

  May 17, 2022, 5:37 am

  Clerks are nice and very helpful.

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• Charlotta W.

  May 8, 2022, 5:48 am

  Went into return myequipment and cancel myservices ask manager ifeverything was okay and mycharges would not beadded onmy bill because equipment was inalready the manager said everything was taken care ofbut tomy surprise Iwas build ina few days 600plus dollars and the original bill was 400and ifI didn't realize intime that henever cancel myservices Iwould have had topay the whole total of6Plus dollars Ifind that unacceptable the Spectrum Iwent towas onSteinway and Astoria Ihad toDan call the main office and have them speak tothe manager soI advise everyone tobe where the managers will say anything and donothing Ialso told him totake out 250for mybill hetook out 450everything was rectified days later because ofmy fast reaction Iadvise all customers tobe aware ofwhat they say toyou because what they say isnot what they do… – show

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• Filip N.

  February 11, 2022, 9:09 pm

  Absolute garbage. Picked upa device from this store since the old one died. They sent me3more. Been waiting for over anhour toreturn items. Check intablet isbroken, people being called randomly and sporadically, the staff issuper slow and not helpful atall. Yes it’s important tohave fun while working but you must actually work! The manager istrying but come on….

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• Natasha D.

  February 1, 2022, 6:13 am

  Fake TV

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• S G.

  November 23, 2021, 6:50 pm

  Worse customer service, the asian lady that was there was horrible. Didnt helpme, first she told methat she would assure methat ican gothe next day topick upmy phone then she turns and says that shes not sure. They need totrain there employees better inorder toensure that uscustomers are ingood reliable hands. Icouldn't continue with her and asked for someone else tohelpme. The whole time she was just laughing, HATED HER CUSTOMER SERVICE

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Average rating- 3.6based on61 reviews and62 ratings